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Seimans Computer Systems Policies

Return & Refund Policy

Return eligibility, refund methods, replacement options, return shipping, cancellation terms, and refund support for Seimans Computer Systems orders.

1

Return Eligibility

You may request a return if:

  • The item is damaged or defective
  • The wrong item was delivered
  • The item is unused and in original condition
  • The request is made within 7 days of delivery
2

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products not caused during delivery
  • Items without original packaging
  • Discounted or clearance items, unless defective
3

Return Request Process

Contact us within 7 days of receiving the item. Provide your order number, reason for return, and clear images of the product. Email: ask@ecoplus.com. Our team will review and respond within 1-2 business days.

4

Refund Policy

Refunds are issued only if the return is approved and the item is received and inspected.

5

Refund Methods

  • Online payments through Sampath Gateway will be processed back to the original payment method within 5-10 business days
  • Cash on Delivery refunds will be issued by bank transfer or mobile payment after the customer provides valid details
6

Replacement Option

Instead of a refund, customers may request a product replacement for the same item, if available.

7

Return Shipping

  • If the return is due to our error, such as a wrong or damaged item, we cover the return shipping cost
  • If the return is due to customer preference, the customer bears the return shipping cost
8

Late or Missing Refunds

If you have not received your refund, check your bank account again, contact your payment provider, then contact us.

9

Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not allowed
10

Contact Us

For any return or refund inquiries: ask@ecoplus.com.